Unlock Your Business Potential

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, and payment details.
• Business Information: Business name, website, social media profiles, and marketing preferences.
• Analytics and Usage Data: Information on how you interact with our services (e.g., IP address, browser type, and time spent on our website).

3. How We Use Your Information

We use your information to:

• Provide and manage our digital marketing and social media management services.
• Communicate with you regarding updates, promotions, and customer support.
• Improve our services by analyzing usage patterns and feedback.

4. Data Sharing and Disclosure

We do not sell, rent, or lease your personal data to third parties. However, we may share your information with trusted service providers who help us deliver services or when required by law                                       

5. Data Security

We take reasonable steps to secure your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time by contacting us.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website.

1. Refund Policy

• Digital Marketing Services: Once digital marketing services (e.g., paid ads or campaign management) have been initiated, no refunds will be provided for the work already performed.
• Social Media Management: If you cancel the service before the start of the month, a full refund will be issued for that month. After services have commenced, refunds are not available.

2. Cancellations

• You may cancel our services by providing written notice 3 days before the billing cycle starts.
• Cancellations after the billing cycle begins will be charged for that month.

3. Exceptions

Refunds may be issued on a case-by-case basis if there is a genuine service issue (e.g., failure to deliver services as agreed or dissatisfaction with the work provided), but this is at our discretion.

4. Process

• To request a cancellation or refund, please contact us at contact@personexdigital.com .
• Refund requests must be submitted within 3-4 days of the transaction or service issue.

5. Chargebacks

Any chargebacks initiated by clients may result in an immediate suspension of services and may lead to additional legal actions if necessary.

The time it takes to process a refund and credit the amount to a customer's bank account can vary depending on several factors, including the payment method, the financial institution involved, and the policies of the business. However, here's a general overview:

1. Credit Card or Debit Card Refund

• Processing Time: Typically takes 5 to 10 business days for the refund to be reflected in the customer's account.
• Factors Affecting Time: Bank processing times, weekends, and holidays may delay the refund. The business's payment processor may also have a specific timeline for processing.

2. Bank Transfers (ACH)

• Processing Time: Refunds via ACH (Automated Clearing House) transfers can take anywhere from 3 to 5 business days.
• Factors Affecting Time: Banks' internal processing times, weekends, or holidays could lead to delays.

3. Payment Gateways (e.g., PayPal, Stripe)

• Processing Time: Refunds made via services like PayPal or Stripe are often processed more quickly, usually within 1 to 3 business days.
• Factors Affecting Time: If the refund is to a linked bank account, it may take additional time to reflect in the account.